Shipping policy

Shipping is FREE within the UK on orders over £30

UK Shipping

Items are dispatched within 3 working days of purchase and are sent via Royal Mail 2nd class, orders over £50 are sent via recorded delivery. An option to upgrade to 1st class is available at checkout. The shipping fee is calculated at checkout based on the weight of your order.

International Shipping

Items are dispatched within 3 working days of purchase and are sent via Royal Mail international standard. An option to upgrade to tracked delivery is available at checkout. The shipping fee is calculated at checkout based on the weight of your order.

Depending on your location items can sometimes take up to 21 days to arrive (this is for Australia and the USA), however it's generally around 7-10 days.

Buyers are responsible for any customs and import taxes that may apply.

 

RETURNS & REPLACEMENTS

Can I return an item?
Yes! For all jewellery items except earrings (these can't be returned due to hygiene reasons), simply return the item unworn and in it's original packaging within 30 days for a refund, credit note or exchange. Any other items (pins, notebooks, coasters etc) can also be returned unused and unopened in it's original packaging within 30 days for a refund, credit note or exchange.

We cannot accept returns on personalised items unless they are faulty.

We cannot refund the postage on returned items.

My item was broken, can I get a refund?
If there's something wrong with your item then please get in touch within 14 days! All our packages are inspected before they are sent out, but sometimes things go wrong during transit. We don't want you to be unhappy with your shopping experience with us, and we'd love a chance to set it right! 

If we can repair the item, we will, otherwise we'll send you a replacement out as soon as possible. We can also refund you for the cost of the item (not including shipping) if you prefer.